Returns and Exchanges

Return Instructions

Please follow the instructions on the pink form included in your order and return your items within 360 days of the receipt to the address below. Include your order # on the outside of the package.

Oxfordhea Returns
Order # _________
No 269 Jalan 11,Taman Greenwood, 68100 Batu Caves, Selangor.

All returned items must be unworn, unwashed merchandise with the tags attached.  Items that do not meet these criteria or are non-returnable, will be denied.

Return Processing

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed.  Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).

Original shipping charges are non-refundable. 

Express Exchanges

FREE SHIPPING ON ALL DOMESTIC EXCHANGE ORDERS

Since many of our items sell out quickly, we offer express exchanges to ensure we still have your item and size in stock. Simply place a new order for the item you need to exchange and we’ll waive the shipping fee.

EXCHANGE VIA PHONE

  1. Contact Customer Care
  2. Please reference your order number and item that you will be returning
  3. We will place a new order with free shipping for the item you need exchanged

 

EXCHANGE VIA WEBSITE

  1. Place a new order online
  2. Contact Customer Care
  3. Please reference your old and new order number
  4. Customer Care will waive the shipping fee on your new order

Contact Customer Care:
Call  +6010 221 2187 (Mr Alex) Monday-Friday 9:00AM – 5:30PM support@oxfordhea.com